Looking at who Holden Copley is, the services they offer, if they are trustworthy and how we compare.
Sell your Nottingham home in 28 days
Looking at who Holden Copley is, the services they offer, if they are trustworthy and how we compare.
Sell your Nottingham home in 28 days
HoldenCopley is a prominent high street estate agent based in Nottingham, operating since 2014. The agency is co-directed by Matthew Copley and Steven Charles Holden, leading a dedicated team that specialises in sales, lettings and property management.
The HoldenCopley brand is divided into two entities on Companies House:
Together, the companies employ over 50 team members, all committed to providing exceptional service across Nottinghamshire.
HoldenCopley operates across five locations in Nottingham, including Arnold, Hucknall, Long Eaton, Mapperley and West Bridgford. Their headquarters is situated at 26 High Street, Arnold, Nottingham, NG57DZ, with an additional office in Arnold dedicated to HC Lettings.
This being said, there is some note from online reviews that they do service other areas around the UK, with one stating their property was in Beeston.
If you are looking for a nationwide operating estate agency, why not consider using The Property Selling Company instead? We can provide you with the same level of service, but utilise solicitors across the country, to provide you with a completely free house selling experience.
HoldenCopley is a traditional estate agent, who offers a full estate agency service for around 1.32% +VAT in estate agency fees. This means for your £280,000 house, you would end up paying £3,696 in fees, and then paying solicitor costs on top of this.
Here is an overlook at the services they offer:
Holden Copley has established itself as a trustworthy and reputable estate agent in Nottingham. As members of several highly regarded industry organisations, they are committed to upholding high standards of professionalism and ethics, including:
As members of The Property Ombudsman, Holden Copley follows a strict code of conduct that ensures transparency, fairness and accountability in their dealings with both buyers and sellers. This provides their customers with an additional layer of protection, as they have access to a formal complaint procedure in the event of disputes.
Being part of ARLA Propertymark signifies that Holden Copley operates to professional standards in the lettings sector. This makes sure that they meet legal obligations and follow best practices in the management of rental properties, offering peace of mind to landlords and tenants alike.
Their membership in NAEA Propertymark further demonstrates their commitment to maintaining high levels of professionalism in property sales.
Get the same level of service, but for free
HoldenCopley has a relatively good standing on online platforms like Trustpilot and Google Reviews. On Trustpilot they have 549 reviews, with an average rating of 4.8 stars, and on Google, they have 961 reviews, with an average rating of 4.7 stars.
Here’s what customers love about Holden Copley:
Specific staff members receive significant praise for their dedication and persistence. Customers appreciate their efforts to chase up solicitors, buyers or sellers when needed, and their ability to push things forward when transactions stalled.
Customers note the friendly and helpful nature of Holden Copley’s staff. Whether in person during viewings or over the phone, staff were described as approachable, patient and willing to help. This made what could have been a stressful experience feel easier and more manageable for customers.
Here’s what customers don’t like about HoldenCopley:
Multiple customers express dissatisfaction with communication, citing unreturned calls, unanswered emails and a lack of updates, particularly expressing concerns or dissatisfaction. This is a significant issue for both sellers and buyers, with complaints about a lack of transparency or follow up.
Several reviewers mention that Holden Copley did not take proactive steps to market or sell properties, with extended periods of inactivity, missed viewings or failure to provide feedback from prospective buyers. Some customers felt neglected, especially after initial interactions.
There are complaints about the “Sales Progression” team not doing enough to facilitate transactions, including delays in response time, mishandled negotiations, and a lack of follow-through on promises such as viewing insights and updates.
Many customers report issues with viewings, including unqualified buyers being allowed to make offers (without mortgage agreements or mismatches property requirements) and estate agents not attending viewings or failing to inform sellers about upcoming appointments.
Tenants expressed frustration over disputes regarding damage claims, with some feeling that Holden Copley was overly focused on the interests of landlords and unfairly withholding deposit funds.
Several reviews mention concerns over integrity, with customers reporting issues such as being encouraged to reduce property prices prematurely, unclear communication about offers and sales statuses, and questionable handling of bids.
A recurring theme is that Holden Coply over promises on their capabilities, especially in terms of marketing reach and attracting buyers, but under delivers in results, leading to frustration for both buyers and sellers.
Have you used HoldenCopley and feel our review doesn’t reflect your experience? We want to hear from you! Your feedback is invaluable in helping us improve and maintain the accuracy of this page. By sharing your honest opinions, you contribute to a transparent and fair evaluation that represents the experiences of people who have worked with this estate agent.
Rest assured, your insights will be used to improve this review, ensuring it remains current and reflective of real customer experiences. Transparency is key to building trust, and that starts with feedback from the people who know HoldenCopley best:
| Holden Copley | The Property Selling Company | |
|---|---|---|
| Location | Nottingham | Nationwide |
| Type of agent | High street estate agent | Hybrid estate agent |
| How fast to sell? | 8 weeks | 28 days |
| Estate agent fees | 1.32%+VAT | No estate agent fees |
| Do they cover legals? | No | Yes |
HoldenCopley is a local high street estate agent that operates out of Arnold in Nottingham, with a few other offices across the city. The Property Selling Company is a household name across the UK, operating out of Wetherby in Leeds, but reaching across England and Wales.
According to GetAgent, houses take around 8 weeks to sell on the market with HoldenCopley, which is on the faster side of estate agency sales. However, The Property Selling Company can help you sell in as little as 28 days, with most sales taking around 4 to 5 weeks – and then completing within 8 weeks.
Because Holden Copley is a high street estate agent, offering a full estate agency, they have estate agency fees which are taken off the profit from your sale. Their estate agency fees, according to GetAgent, sit at around 1.32% and they don’t cover your legal fees — which means you will face around £1,690 in solicitor fees as well.
When you sell your house with The Property Selling Company, we will cover all the selling, marketing and legal costs – meaning you don’t have to pay a penny, and won’t lose any of the profit from selling. The price we agree with you, is the price you will receive.
What are you waiting for? Sell the easy way
