Complaints Procedure

We are committed to providing the highest standard of service. If something falls short, we want to know and put it right.

Step 1 — Talk to your agent

In the first instance, please raise your concern with your dedicated agent or call us on 0800 111 4118.

Step 2 — Formal written complaint

If we cannot resolve matters informally, email a formal complaint to hello@thepropertysellingcompany.co.uk. We will acknowledge within 3 working days and provide a full written response within 15 working days.

Step 3 — The Property Ombudsman

If you remain dissatisfied after our final response, you may refer the matter to The Property Ombudsman (TPO) within 12 months. Visit tpos.co.uk.